How long until I can return an online order?
You can return your order within 30 days of receiving it. The shipping date is listed on the invoice.
How long until I can return an online order?
You can return your order within 30 days of receiving it. The shipping date is listed on the invoice.
How can I return an order?
We have made returns as easy as possible and the reason for return is not important.
You'll find a return label with your order. Stick it on the box and drop the package off at a DHL drop-off point. It couldn't be easier. Click HERE for a DHL delivery point near you.
What are the rules for returning different items?
Returned items will only be accepted if they are unused and, where possible, packed in the original packaging with the price tag or sticker attached.
- Trying on clothes once is not considered use.
- Books, CDs, DVDs, games and cosmetics may only be returned in unopened packaging.
- Some items cannot be returned. These include:
- Gift cards
- Products customized to your specifications
- Items that are clearly personal in nature or cannot be returned due to their nature.
- Audio and video recordings and computer software where the seal has been broken.
- Size/color exchange!
Want to exchange an item for the same item in a different size or color? You can return your order within the return period. Simply place your new order as usual. An order for the same item in a different size or color is considered a new order.
Are there any costs associated with returning?
Yes, returns are at your own expense.